Due To COVID-19 Shipping May Get Delayed But We are On!
Due To COVID-19 Shipping May Get Delayed But We are On!

Return Policy

We can’t accept returns on coffee due to its perishable nature. However, we really want you to be happy with your purchase. If you have any issues with your coffee, or if there are errors in your order, please contact us at hello@coffeecoals.com within one week of receiving your order. We’re happy to help you find something you’ll love.

We’ll gladly accept returns or exchanges on defective or unused items. If your gear is faulty, we certainly want to make it right. On the other side of the coin, we can’t accept returns on used goods that is in working order. Please be sure all goods (non-coffee) items are returned or exchanged within 10 days of the purchase date. Items purchased online can only be returned through the mail. We are not able to accept returns at our cafe locations. We do not offer exchanges for coffee goods, however, refunds can be applied to future orders.

Email your order number, name, the reason for return, and the item and quantity you wish to return to hello@coffeecoals.com. We will contact you with information on how your return will be processed. Unfortunately, we cannot refund the price of shipping.

Please note that the jewelry is an exception and is a final sale! The jewelry is made to order and unfortunately, we cannot accept returns.

All Sales items are final sale.

We are happy to replace any items damaged in transit. We typically ask for a photo of the damage to pass along to our shipping department in case there is a trend in breakage. Additionally, if the box was also damaged, a photo of that can help us get information to our shipping partners. Please let us know the original order number and the best address for the return shipment.